Zounds Hearing - Zounds habit of closing without notice
I had my hearing aids for about a year and went to get them serviced because I was having trouble with them and they were closed.Out of business the closest store was about an hour away now that store is closed and the closest one is 2.5 hours away one way. I called the corporate they were supposed to call me back with a resolution it's been over 6 months and I have not heard one word from them.
When I called they basically said either drive which is unacceptable because we only have one car or mail them to Pheonix I can't go without my hearing aids for a extended period. Now one of them tells me low battery after about 9 hours of wearing it.
They are also very uncomfortable they make the inside of my ears raw. I do not recommend anyone to do business with this company!
Reason of review: Closed store - bad product .
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.
Zounds Hearing Pros: Tech at local store.
Zounds Hearing Cons: That they close with no warning.
Location: Jacksonville, Florida
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Comments
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I worked at a Zounds franchise and itโs all a scam.
Same thing happened in Ohio, all closed. I mailed my hearing aids as instructed.
They were received Aug. 16th You cannot speak to a real person when you call, you must leave a message. I finally received a voicemail message today that they have moved me up to "priority" status but there were still customers ahead of me. No other hearing aid professional can replace the rechargeable batteries.
They do not work and play well with others. Have no idea when I'll get them back.
$3400 is a lot of money, if I knew then what I know now I would have gone with a more reputable company. Highly recommend you to elsewhere.
It is now Sept. 19th, still haven't returned my hearing aids and no reply to emails. Unbelievable!
I agree and would not have bought had I know how they operate.